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A real person reads every message. We aim to reply within two business days.

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It helps if you tell us which device you are using and what happened just before the problem.

Common questions

I paid but I cannot see my content.

Make sure you are signed in to the same Apple Account or Google account you used to buy. If it still does not appear, email us with the date of purchase and we will sort it out.

I got a new phone. Do I have to pay again?

No. Sign in with the same store account you bought with and restore your purchase from the app settings. If that does not work, email us.

How do I request a refund?

Purchases are handled by Apple and Google, so refunds go through them rather than us. On iPhone or iPad, use Apple's Report a Problem page. On Android, request a refund through the Google Play Store.

Are you affiliated with TDLR or the state of Texas?

No. Etna LLC is an independent company. Our study material is written from publicly available sources, including the published state content outline and the Texas Occupations Code. We are not affiliated with, endorsed by, or connected to the Texas Department of Licensing and Regulation or its examination providers.

Will this guarantee I pass?

No, and be wary of anyone who says otherwise. Our material is built to help you prepare thoroughly. How you do on the day is down to you.

Something else

If your question is not here, email support@etnallc.com. For anything not related to an app, use hello@etnallc.com.